Frequently Asked Questions

Everything you need to know about shopping with Chic-Lucky.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Which payment methods do you accept?

Chic-Lucky accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. Please reach out to our customer service team immediately for assistance.

How can I track my package?

Once your order ships, you will receive an email containing a tracking link. You can also track your package directly through our 'Order Status' page on the website.